Shipping policy

Thank you for shopping with Mova. We aim to provide you with a smooth and reliable shopping experience. This Shipping Policy outlines how we handle shipping, delivery times, and related information for all orders.

1. Shipping Locations

We proudly offer worldwide shipping from our base in Qatar. No matter where you are located, we’ll do our best to deliver your order right to your doorstep.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Please note that processing times do not include weekends or public holidays.

If we experience a high volume of orders or an unexpected delay, we will notify you by email.

3. Shipping Time and Delivery

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Typical delivery times are as follows:

Qatar: 2–5 business days
International Orders: 7–21 business days

Please note that these are estimated delivery times. Actual delivery times may vary due to customs delays, international transit issues, or courier service conditions beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method. Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment. Please allow up to 48 hours for tracking information to become active.

6. Customs, Duties, and Taxes

For international orders, your package may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

We recommend checking with your country’s customs office for more details before placing an order.

7. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will contact you to arrange reshipment. Additional shipping costs may apply in such cases.

8. Lost or Damaged Packages

Mova is not responsible for lost or damaged packages caused by the shipping carrier. However, if your order arrives damaged or fails to arrive within the expected timeframe, please contact us at admin@movaofficial.shop and we will assist you in resolving the issue.