Frequently asked questions
What products do you sell?
We specialize in high-quality T-shirts and shorts that combine comfort, durability, and modern style.
Do you ship internationally?
Yes! We offer worldwide shipping from our base in Qatar, so you can enjoy Mova products no matter where you live.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery within Qatar takes about 2–5 business days, while international orders usually arrive within 7–21 business days, depending on your location.
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and link so you can monitor your shipment’s progress.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure online payment methods available at checkout.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, please contact us as soon as possible at admin@movaofficial.shop and we’ll do our best to make changes or cancel it.
What is your return policy?
We accept returns for eligible items within 14 days of receiving your order, as long as the product is unused, unworn, and in its original packaging. Please refer to our Refund Policy page for full details.
Do you offer exchanges?
We currently do not offer direct exchanges. If you’d like a different size or color, please return the item for a refund and place a new order.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately at admin@movaofficial.shop with photos of the issue. We’ll replace the item or issue a refund at no additional cost to you.
How can I contact Mova?
You can reach us anytime by emailing admin@movaofficial.shop. Our customer support team is always happy to help with your questions, orders, or feedback.