Refund policy

Thank you for shopping with Mova. We want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which returns and refunds are accepted for orders placed through our website.

1. Eligibility for Returns

We accept returns for eligible items within 14 days of receiving your order.
To be eligible for a return, your item must be:

Unused, unworn, and in the same condition that you received it
In its original packaging with tags still attached
Free from any stains, odors, or signs of wear

Items that do not meet these conditions may not qualify for a refund.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

Sale or discounted items
Gift cards or promotional items
Underwear or items marked as final sale

3. Return Process

To initiate a return, please contact us at admin@movaofficial.shop with your order number and reason for return.
Once your request is approved, we will provide you with return instructions.
Please note that customers are responsible for the cost of return shipping unless the item received was defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please remember that your bank or payment provider may take additional time to post the refund to your account.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the item for a refund and place a new order.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at admin@movaofficial.shop with photos of the issue. We will replace the item or issue a full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again and contact your credit card company or bank.
If you’ve done all of this and still haven’t received your refund, please contact us at admin@movaofficial.shop for further assistance.